Frequently Asked Questions
Q: Can I switch to your company from my current provider?
Cape Medical Supply understands that service is the key component in a satisfactory relationship with your home medical equipment or home respiratory care provider; if you are unhappy with your current provider and would like to switch to Cape Medical Supply, please call (800) 339-3322, and we will guide through a few easy steps to help you begin receiving the best service possible.
Q: Will my insurance cover the products I am receiving?
Most of the products we distribute and service are covered by most insurance carriers if it is prescribed by your physician. If you have a specific question you are encouraged to call (800) 339-3322, and one of our in house insurance experts can work with you to determine your financial responsibility and work with you to ensure you receive the maximum benefit provided by your carrier.
Q: Is bathroom safety equipment covered by Medicare?
Bathroom safety equipment is critical to maintaining a safe home environment, especially following surgeries like hip and knee replacements. However Medicare does not cover bathroom safety items currently. Cape Medical Supply's competitive pricing, great selection, and prompt service will help you get the bathroom safety aides you need to remain safe in your home upon discharge or whenever the need arises. Additionally, all of our locations have a broad selection of bathroom safety equipment to examine and try out in a mock-tub, so you can be sure you are getting what you need for your condition.
Q: Where are you located?
Cape Medical Supply is rapidly expanding; to learn more about our current locations, hours of operation and contact information, please visit our Locations page on the header above; you can select the specific location using the drop-down menu, or view all locations by simply clicking the locations tab.
Q: Do you deliver? What are your delivery fees? Where do you deliver to?
This is a service business and we measure our success by our ability to out-service our competition; better service leads to better care and an improved patient experience. We do not charge for deliveries and our fleet of GPS enabled vehicles are well stocked with product so we can move extraordinarily quickly to satisfy your needs. We deliver throughout Southeastern MA and are rapidly expanding our coverage area.
Q: Who do I call if it's after hours or the weekend and I have a need?
If you are having a true medical emergency you should always dial 911. Cape Medical Supply maintains on-call coverage, 24x7x365 to care for our own patients as well as handle patients who are discharging from area facilities and require our equipment or services to transition home safely. To reach us, simply call our regular phone number at (800) 339-3322.
Q: How do I inform Cape Medical Supply about a change in my insurance coverage?
Many customers we provide services to are in an ongoing rental period with us, a few examples of items which are typically rented are; CPAP Machines, Oxygen Concentrators, Hospital Beds, Wheelchairs. That is a small sampling of items typically rented, there are others. It is important that we maintain accurate information about your insurance coverage so we can effectively bill for the services and products you are receiving; if you know of a change please email it to info@capemedical.net or call us at (800) 339-3322 and ask to speak with someone in our Insurance Billing department. They will be able to make all necessary changes and discuss any impact this might have on your financial responsibilities.
Q: Can I bring my oxygen cylinder on an airplane?
The FAA does not allow compressed cylinders on airplanes, however there are alternative products available that will allow you to travel freely while remaining on oxygen therapy. Each airline has their own restrictions and policies, so it is best to contact them before travelling, however our clinical team can also work with you to arrange for the appropriate solutions once you have communicated with your airline or travel agent.
Q: Do you carry the same products in all your locations?
We go to great lengths to ensure all of our locations are stocked, however if you are looking for a specific item, size, color or clinical professional, it always helps to call first to ensure we have what you are looking for. If we don't have it, we would be more than happy to special order it for you.
Q: Will Medicare pay for my oxygen needs while I travel?
Medicare does not cover oxygen services for patients outside their home service area. Cape Medical Supply can work with you to arrange for services at your destination or provide you with a portable travel system that you can bring along during your travel.
Q: How long will my Oxygen cylinder last?
The length of time any given cylinder lasts depends on your liter flow, the size of the cylinder, and a number of other factors. For specific questions about your oxygen equipment you are best to contact one of the knowledgeable members of our Clinical Respiratory Team who can assist you with all of your respiratory care needs. If you are not currently a patient of Cape Medical Supply we will gladly help you as well, and can give you more information and paperwork on how to switch to Cape Medical Supply.
Q: Can I adjust my own CPAP pressure or Oxygen Liter Flow?
We do not recommend you make any adjustments to your therapy. We are providing your therapy at the direction of your physician; should you feel a change is required please contact your physician directly or discuss the situation with a member of our clinical staff, who may be able to offer you some best practices or practical advice on what you can do to improve the efficacy of your current treatment protocol.
Q: Why is my nose dry after using CPAP?
Heated humidification is recommended for CPAP and BiPAP machines.
You may need to adjust your humidifier setting. Mouth breathing with a nasal mask or pillows can lead to dry mouth or airway; a chin strap or full face mask can remedy this problem.
Q: When am I due for replacement CPAP supplies? Click Here to Place a Supply Order Online!
We recommend replacing your CPAP mask, tubing, filters, and headgear every 6 months. Most insurance carriers allow replacements every 6 months. Some mask cushions and pillows can be replaced monthly. Proper mask fitting is key to compliance and efficacy of the prescribed treatment; while pressure is important and the CPAP unit itself is also critical, a poorly fitting or worn mask will negate the best technologies on the market; we will work with you and your insurance company to ensure your supplies are updated as much as is recommended and covered.
Q: Why is my CPAP mask leaving red marks on my face?
Red marks on your face that don’t go away are a sign that your mask is not fitting properly. You may need a different size or style of mask. Contact your Respiratory Therapist for a mask fitting.
Q: When will you check my oxygen concentrator?
We perform concentrator maintenance according to the manufacturers’ recommendations. Typically, annual checks are required. Our technician will visit your home, perform necessary maintenance, and replenish your oxygen tubing and cannula supplies
Q: I've read a lot of great stuff on your website, are you REALLY as good as you say you are?
YES! We have a 30 year track record of providing services and equipment to our community and we are in our second generation of family ownership; we take a tremendous amount of pride in our service and we understand the responsibility we have to our community and our referral source partners, they send patients to us because we tell them we are good - we deliver by exceeding their expectations, 7 days a week, 365 days a year. If you ever have an issue you can contact our Chief Executive Officer directly at gsheehan@capemedical.net or call his direct phone line at (508) 927-7000 - how many companies give you that?
