Customer Compliments

We live to impress our customers with our unique brand of service, attention to their needs, and the sense of urgency we operate with. Nothing gives us greater pride than recognition of that fact; letters, phone calls, emails, notes – we get them quite frequently as our customers express their appreciation for the way we handled their needs, the speed with which we serviced them, or the kindness we offered during a delicate period for them and their family.
These compliments – this sincere appreciation – make up the rock solid foundation of our 30 years of success. Patients, customers, families, and healthcare professionals continue to turn to Cape Medical Supply for our clinical excellence, compassion, speed, and sensitivity to their needs. That’s who we are and it means a lot to us.
I was cc’d today on the following email, which has been “washed” to keep folks anonymous:

From:
Sent: Friday, April 03, 2009 12:52 PM
To:
Cc: 'Gary Sheehan'
Subject:
I received a phone call today from X and I just want to pass along her message of the sincere appreciation she has for you. The assistance that you have given her in the past with her husband’s needs are above and beyond the call of duty, as she stated. I appreciate your dedication and hard work everyday. Thank you

The Customer called and demanded to speak to a manager; when she was connected she heaped praise upon one of our retail managers for the job he did in helping her and her husband. He was just doing what he does every day – going the extra mile to help out someone in need. Connect with us to find out what the Cape Medical Supply brand of service is and remember, if you have another supplier for ongoing needs you can always switch over – we get so many people switching to us these days we have the process down pat!
We take great pride in the work we do at Cape Medical Supply…a great thanks to all of our employees who do this great work every day – they are amazing people and truly believe in our mission, vision and values – it shows in our growth, in our service, and in the satisfied people all across the region who depend on us.
Service appears to be a lost art in some quarters…at Cape Medical Supply it is sacred and we know all of our success stems from that service – thank you for your loyalty, your ideas, your compliments, and your suggestions…we get better by listening and coming up with new solutions every day and our customers and referral sources always drive the best ideas to our doorstep.