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Category: All Cape Cod Cape Medical News General Healthcare Leadership Spotlight Legislation Medicare Staff Spotlight

Fundraising Follow-Up

Published on 07/26/10 06:46PM by Gary Sheehan

Back in June I wrote about how the Cape Medical Supply team had come together to participate in the American Cancer Society’s Relay for Life at the Barnstable County Fairgrounds. Through individual and collective efforts our two teams raised just over $5,500 for the Team-building and Fundraising Published on 06/24/10 11:05AM by Gary Sheehan

Over the years Cape Medical Supply has made supporting the local non-profit community a cornerstone of our company. We have supported agencies and organizations who continue to make a dramatic impact on the well being and success of our neighbors and we continue to prioritize this type of giving – to us it is more a responsibility than...

Engage the Team

Published on 06/14/10 11:58AM by Gary Sheehan

What if every American corporation engaged their employees and team members in engineering their corporation for improvement? How much better might things be if EVERY team member was empowered to give feedback to the highest levels to help improve service and performance? What if their feedback was taken seriously and acted upon, with a sen...

Open up and say "ahhh..."

Published on 05/20/10 09:17AM by Gary Sheehan

Healthcare is a highly regulated industry, as such we open ourselves to scrutiny from any number of outside agencies who can drop-in unannounced and peek around to see what we’re doing and ensure that we are compliant, honest and are doing all we can to provide high quality patient care.

Last week we were subjected to o...

The Passing of our co-founder

Published on 04/23/10 04:32PM by Gary Sheehan

It’s been a trying few weeks around Cape Medical Supply, as company co-founder Mark Sheehan, my dad, passed away three weeks ago today. Mark was deeply connected to so many of our long term employees, so the loss has been tough on the entire company. We have all managed to share some wonderful stories about his life, sense of humor, a...

Beacon Hill Trip

Published on 03/15/10 12:14PM by Gary Sheehan

Following the trip to DC I headed up to Beacon Hill for several meetings, alongside some other dedicated and concerned members of NEMED. We are not only aggressively fighting federal policy makers, who control the Medicare program, but increasingly we are running into MA Medicaid policies which place an in...

2010 DC Recap: Busy, Interested, Afraid and Hopeful

Published on 03/11/10 02:12PM by Gary Sheehan

Last week marked another trip to DC to meet with federal legislators to discuss the work we do and patients we serve, as well as review some current legislation which is moving through the House, H.R. 3790. It was a busy trip and I’ve been glad to see some strong momentum on Back to Washington and How to Look at Overall Spending Published on 02/22/10 01:00PM by Gary Sheehan

Monday (3/1) I will be flying to Washington DC for the 2010 AAHomecare Legislative Conference and Lobbying Day. It will be my third trip to this event and I believe my sixth or seventh trip to DC on legislative related business in the last few years. Too many trips because we rema...

Technology, Service and Going Google

Published on 02/19/10 03:11PM by Gary Sheehan

Communication and collaboration are incredibly important in service driven organizations, they are what drive service performance and allow individuals from across an organization to provide consistent, reliable, and remarkable service to customers. In the “digital age” it is an increasingly complex task to share, collaborate, an...

The Non-Profit Coffee Shop

Published on 02/14/10 02:22PM by Gary Sheehan

Community support has long been a part of our business model at Cape Medical Supply and it’s one of the key strengths to doing business with a local company; not only do they employ team members at all levels who keep money in the community, but they tend to work to support the local non-profit community in a much more meaningful and im...

Caught in the Act by a Note from a Customer

Published on 02/09/10 10:22AM by Gary Sheehan

I have written before about our “Caught in the Act of Excellence” program, whereby we work to “catch” Cape Medical Supply team members in acts that reinforce our mission and service-centric culture.

Someone just submitted on with a note from a custome...

A Call with Feedback and a Note on Service

Published on 01/30/10 02:48PM by Gary Sheehan

Yesterday morning I was working at my desk when I got a call from one of our customer service representatives that there was a patient on the phone who wanted to talk to me. This happens with some regularity and I always encourage folks to get the calls to me so I can hear the feedback being offered – The Annual Meeting Published on 01/21/10 02:21PM by Gary Sheehan

We had our annual meeting last week and it was an amazingly positive experience. The annual meeting is the one time every year that the entire company gathers to review past accomplishments and chart the strategy for the year ahead. With every team member in the room it is always a lively meeting with diverse opinions and ideas about the pa...

2009 Coming to a Close (Thankfully)

Published on 12/29/09 01:13PM by Gary Sheehan

2009 has been a challenging year for businesses of all shapes and sizes in all industry sectors, the home medical equipment industry is no exception. When I talk with people about what Cape Medical Supply does the constant refrain is, “that’s a great businesses, no shortage of people who need your services.” Which is true;...

Winter Storm Follow-up

Published on 12/21/09 01:24PM by Gary Sheehan

This weekend was our first winter storm of the season and it packed a punch, dumping well over a foot of snow across the region. We largely avoided extended power outages, which was a blessing for our home oxygen customers who rely on oxygen concentrators to breathe comfortably and safely at home. Our operations staff was very busy througho...

Letter to the President

Published on 12/17/09 04:17PM by Gary Sheehan

I penned the following letter in September of 2008, prior to the elections and the truly heated rhetoric on the healthcare debate really got going.  The letter was my regular column for "To Your Good Health: A Healthcare Newsletter" and I came across it today while preparing fo...

60 Minutes on Medicare Fraud and Who's to Blame

Published on 11/11/09 12:01PM by Gary Sheehan

 

60 Minutes, the CBS newsmagazine, recently ran a sensational piece highlighting Medicare fraud in Southern FL.
YOU CAN ACCESS THE ARCHIVED VIDEO AND ARTICLE BY CLICKING HERE
Inside Cape Medical Supply, and hundreds of other reputab...

Hyannis CPAP Clinic a HUGE Success!

Published on 10/30/09 10:42AM by Gary Sheehan

Last night Cape Medical Supply held a free CPAP/Sleep Apnea Clinic at our new Hyannis location; the response was overwhelming. We met with over 50 patients who were active or disaffected CPAP users. Many came to learn more about the new masks and options available to them, many more came to try to get in front of a professional and get thei...

Partners Center for Connected Health Symposium 2009

Published on 10/23/09 02:51PM by Gary Sheehan

On October 21st and 22nd I attended the Partners Center for Connected Health’s 2009 Symposium, “Up from Crisis: Overhauling Healthcare Information, Payment and Delivery in Extraordinary Times,” in Boston, MA. The event brought together a diverse group of healthcare leaders and innovators from across the country and...

Oxygen Dependant Cyclist to Ride 816 Mile Journey

Published on 10/14/09 01:29PM by Gary Sheehan

This story captivated me immediately; as an avid cyclist, who has used the bike to raise money and awareness for cancer research and funding, as well as the owner of a company that provides home oxygen systems, solutions, and guidance for so many in the region, I was immediately drawn to the story of Mark Junge - which is below, excerpted wit...

First Tuesday Leadership Profile; David Rehm, CEO of Hospice and Palliative Care of Cape Cod

Published on 10/06/09 08:17AM by Gary Sheehan

David Rehm is the CEO of Hospice and Palliative Care of Cape Cod, the regions only stand alone, not-for-profit hospice care agency.  Recently David took some time to answer some questions for us on hospice care and the unique role both the care model, and the agency he heads, address healthcare needs and concerns for patients and fam...

Inc 5000 Conference Perspectives

Published on 10/01/09 11:47AM by Gary Sheehan

Last week I had the pleasure of attending the Inc 500||5000 Conference in Washington DC. The conference is an annual gathering, composed primarily of companies represented in the annual ranking of the 5000 fastest growing private companies in the United States; Cape Medical Supply has been honored to be included on this list for 2007, 2008 a...

Third Tuesday Profile: Mark and Nancy Sheehan (Co-Founders)

Published on 09/15/09 02:57PM by Gary Sheehan

Sometimes things fall between the cracks; this is one such month.  In place of our normal staff spotlight I am presenting a brief story of my mom and dad, who founded our company in 1977.  The entire team here remains incredibly proud of the work they did and the foundation they laid for our success. 

Thou...

CSPAN and Homecare in Reform

Published on 09/08/09 12:22PM by Gary Sheehan

The American Association for Homecare (AAHomecare) had a representative on CSPAN this past weekend discussing the merits of homecare and dispelling some myths and recently miss-reported facts about the reimbursement cuts endured by our industry sub-sector in the last ten years.
You can access the 30 minute segment, on CSPAN’s w...

First Tuesday Leadership Profile; CT Senator Chris Dodd

Published on 09/01/09 11:49AM by Gary Sheehan

The death of MA Senator Edward Kennedy sent shockwaves through the political world, and to no less extent, the world at large last week. Kennedy’s work in healthcare has been prolific; and though there is ample room for you to disagree or support that work, one cannot doubt the commitment to the issue that Senator Kennedy demonstra...

Catching Team Members in the Act of Excellence

Published on 08/25/09 01:45PM by Gary Sheehan

At Cape Medical Supply we continue to aspire to greatness – work towards excellence every day. We’re not content with simply being a good company, a profitable company, a decent place to work or an alright community provider…we want to be the best and we demand it from ourselves.

We decided it was time to ...

A Note of Thanks

Published on 08/20/09 12:23PM by Gary Sheehan

We send out patient feedback surveys every month to better understand satisfaction levels with our service and allow for comments on areas we may improve upon or address. I personally receive each and every comment card that comes back to us and often use them to address a situation or reward a team member for a job well done. Recently one ...

Third Tuesday Employee Profile: Michael Sheehan, Assistant Business Manager

Published on 08/18/09 03:31PM by Gary Sheehan

This months "Third Tuesday" profile features Michael Sheehan, our Assistant Business Manager in an engaging conversation about the important role financial management plays in an increasingly volatile reimbursement environment and the hard work he is engaged in to ensure continued profitability and earnings expansion.  Michael ...

First Tuesday Leadership Profile; The Pan-Mass Challenge and Billy Starr

Published on 08/04/09 11:56AM by Gary Sheehan

This past weekend I rode in the annual Pan-Mass Challenge (PMC), a 192 mile bike ride from Sturbridge, MA to Provincetown, MA that raises money to help fund cancer research. Given the timing, I thought it would be interesting to share some more information about the event; the below article is taken from the PMC website and discusses the...

Third Tuesday Profile: The History of Cape Medical Supply

Published on 07/21/09 03:35PM by Gary Sheehan

In uncertain times it's important to understand the history and legacy of the company you choose to partner with, which is why I take a moment to share our corporate history, which is defined by hard work, success, and most recently numerous accolades for our tradition of caring, sharing, and excellence.

Cape Medical Supply, Inc. ...

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